At Penny’s Choice, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes circumstances may arise where you need to return a product. We aim to make the return process as simple and hassle-free as possible. Please read our refund policy carefully to understand your rights and options:

1. Eligibility for Refund:

  • To be eligible for a refund, the item must be returned within 30 days from the date of purchase.
  • The item must be unused, in its original packaging, and in the same condition as when you received it.
  • Products that are personalized, customized, or otherwise made to order are not eligible for refunds unless they are defective or damaged upon arrival.

2. How to Initiate a Refund:

  • To initiate a refund, please contact our customer service team at +1 (754) 245-0345 with your order number and a brief explanation of the reason for the return.
  • Our team will provide you with instructions on how to return the item and where to send it.

3. Refund Process:

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
  • If the return is approved, we will process your refund within 30 days of receiving the returned item.
  • The refund will be issued to the original payment method used for the purchase.

4. Non-Refundable Items:

  • Certain items are not eligible for refunds, including gift cards, downloadable software, and perishable goods.

5. Shipping Costs:

  • Shipping costs are non-refundable, and you will be responsible for covering the cost of return shipping unless the return is due to our error or a defective/damaged product.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
  • We may require photographic evidence of the damage or defect to process your request.

7. Changes to Refund Policy:

  • Penny’s Choice reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.